1. Warranty
- Missing materials from the product.
- Defects in material and workmanship.
- Defects in functionality of parts.
Subject to the following:
- Consent from GTSEAT by contacting warranty support at support@gtseat.ca with image or video of the relevant defects.
- Approval from GTSEAT with the issuance of RMA number.
- Repair or replacement under this warranty is limited to the defective part or material only
- Components replaced under this warranty may vary in colour and texture to the original; and
- Warranties commence on original user’s date of purchase. Claims must be made within date of limitations.
- To the extent permitted under the applicable Federal and State law of the United States of America, all parts replaced or repaired under this warranty shall be warranted for the remainder of the original Warranty Period, or 30 days, whichever is longer.
2. Limited Warranty
GTSEAT reserves the right to determine whether a benefit under this warranty may be claimed. Any item requiring replacement due to any of the Exclusions will be at the purchaser’s expense.
GTSEAT reserves the right to decide whether a component should be repaired or replaced. Such replacement or repair is offered by GTSEAT at its sole discretion, to the extent permitted under the applicable Federal and State law of the United States of America.
All replacement chair parts purchased by existing GTSEAT Chair customers shall be warranted for the remainder of their original GTSEAT Chair Warranty Period, or chair parts Warranty Period, whichever is longer (original GTSEAT Chair invoice required to be eligible).
This warranty is in addition to any rights a consumer may have under the applicable Federal and State law of the United States of America. Any paragraph of this warranty which is unenforceable or void at law is to be severed and the rest of this warranty will remain in force.
This warranty will end immediately if the Product becomes defective as a consequence of misuse, lack of proper care and maintenance, or unapproved commercial-use.
This warranty applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty and a person who is not the original purchaser shall not have any right to enforce or enjoy the benefit of any of these terms and conditions herein. For the purposes of any warranty protection from GTSEAT, all subsequent purchasers acquire the Product “as is”.
3. Exclusions
- Normal wear and tear occur overtime
- Damage caused by accident including but not limited to, cut, scratches, abuse, misuse, water, flood, fire, or other acts of nature or external causes;
- Consequential or incidental damage, whether resulting from the use, misuse, or inability to use this product or from defects in the Products;
- Modifications, alterations or attachments to the product not approved by GTSEAT.
- Damage caused to the Products due to improper installation to adhere to the relevant self-assembly manual instructions provided; and
- Product used for rental purposes.
- Minor variations arising out of hand-made workmanship.
- Damage caused by a carrier in transit, or delivery/installation contractors
- Products exposed to extreme hot and cold temperatures or excessive dry environments
- Damage by marking or staining; damage by sharp objects or imprinting from instruments
- Damage of fabrics from exposure to sunlight (including UV rays)
4. LIMITATION OF LIABILITY
GTSEAT SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, OR DATA (WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON YOUR PRODUCT EVEN IF GTSEAT HAS BEEN ADVISED PREVIOUSLY OF THE POSSIBILITY OF SUCH DAMAGES. Some local laws do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so this limitation or exclusion may not apply in your jurisdiction.
5. EXCLUSION OF IMPLIED WARRANTIES
EXCEPT AS PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS HARDWARE PRODUCT IS EXPRESSLY DISCLAIMED Some local laws do not allow limitations on how long an implied warranty may last, so this limitation may not apply in your jurisdiction.
Refund and Return Policy
The return materials authorization (RMA) or order number is the reference number for your return. We include the RMA order number in the email confirmation sent to you. You must clearly label all returns with the RMA number so they are identifiable.
Quality has always been at the core of us, as we want our products to last whilst being used every day. To ensure the highest quality, we like to be in charge of the entire development and production process – from the first sketch to the final stroller.
Quality has always been at the core of us, as we want our products to last whilst being used every day. To ensure the highest quality, we like to be in charge of the entire development and production process – from the first sketch to the final stroller.
Quality has always been at the core of us, as we want our products to last whilst being used every day. To ensure the highest quality, we like to be in charge of the entire development and production process – from the first sketch to the final stroller.
Type of Return
- Chair is to be in original condition (unused, no assembly attempted)
- Additional fee² may be applicable based on the condition of the returned good
- Return includes any/all replacement parts issued for warranty (if applicable)
- Chair is to be in original condition (unused, no assembly attempted)
- Additional fee² may be applicable based on the condition of the returned good
- Return includes any/all replacement parts issued for warranty (if applicable)
HOW TO MAKE A WARRANTY CLAIM
Before submitting a warranty claim, we suggest you contact our technical support group or visit https://support.gtseat.ca/ and review the support section for technical assistance. A simple fix for your problem may be found there.
Valid warranty claims should be processed through your point of purchase during the first thirty (30) days after purchase. This period may vary depending on where you purchased your product; please verify the return policy with the retailer where you purchased your product. Any warranty claims that cannot be processed through your original point of purchase should be addressed directly to GTSEAT. Our customer service contact information can be found on the web at https://www.gtseat.ca/store/contact or in the documentation included with your product.
RETURNING YOUR PRODUCT
In the event that you need to return your GTSEAT products for replacement, GTSEAT will provide you with a Return Merchandise Authorization Number (RMA#) as well as return instructions. Do not return your product without prior approval from GTSEAT. Any product returned without a valid, unique RMA# will be refused and returned to the sender at the sender’s expense. To avoid problems at the time of receipt, clearly write your RMA# on the outside of the package and include a copy of your RMA confirmation e-mail within the package.
REQUEST A RETURN MATERIAL AUTHORIZATION NUMBER (RMA#)
Please follow these steps to obtain an RMA number:
For end user customers, submit an RMA# request online at: https://support.gtseat.ca
- A valid proof of purchase is required for RMA processing (i.e. receipt, invoice, copy of credit card statement).
- To request an Express or Advanced RMA, a valid credit card must be provided to secure the new replacement unit for shipping prior to CORSAIR receiving the defective unit.
For business to business (B2B) / Direct customers of GTSEAT: complete the RMA request form and return it to rma@gtseat.ca
- RMA credit value is based on the current published price list or lowest invoice value within 90 days of the day of the claim, whichever is lower
RMA RETURN ADDRESSES
PRODUCTS LOST OR DAMAGED DURING TRANSIT
The original packaging material should be used to pack the product for return; if the original packaging is not available, you should use packing materials that provide the same or greater protection to the product. All packages that arrive with any external damage or appear inadequately packed will be refused and returned to the sender at the sender’s expense. GTSEAT is not responsible for damage incurred during shipping to our RMA receiving locations.
You should select a return shipping method that provides tracking information. GTSEAT is not responsible for lost or misdirected packages.
RMA PROCESSING
- GTSEAT will perform a visual inspection of the package before acceptance to ensure there was no visible damage during transit which could affect the product being returned
- All products received go through individual visual inspection to ensure the products are genuine GTSEAT products with all applicable labels intact and free of physical damage/abuse
- We also confirm the RMA#, which should be noted on the outside of the package
- Packages with damage or that do not have a valid, unique RMA# clearly marked on the exterior will be returned to sender at the sender’s expense
- Counterfeit products, or products that clearly fit the warranty exclusions listed above, will be returned to sender.
- After inspection, the product will be confirmed as received and processing will begin
- Typical Processing Times: 1 to 2 business days for your replacement to be processed or for a credit to be applied to your account
- Consumers who obtained an RMA# using our online RMA process will receive automatic e-mail updates throughout the RMA process